According to our experience, the Death On Arrival (DOA) rate is below 1.7% on average.
If there any fish D.O.A, the customer must report to Abbasy Aquatic within 120 minutes of arrival. and if your purchase does arrive dead, whether the loss is caused by carrier’s mishandling or by something we have done, we will refund it (excluding packaging and shipping), provided you sign for the delivery on time, and the below procedure is followed:
IMMEDIATE ACTION TO BE TAKEN UPON YOUR ORDERS ARRIVAL
Photos of the livestock should be emailed to us.
Never dispose of or return a fish without authorization.
Our guarantee applies to original shipment only, not replacement items. Shipping and box charges are not included in this guarantee and will not be refunded under any circumstances.
Our guarantee covers live arrivals only. We disclaim any responsibility once the fish is introduced in the tank. To greatly reduce the risk of your existing fish and/or the newly purchased fish becoming ill, we recommend that you quarantine the newly purchased fish for a few days prior to introducing them into your aquarium. This ensures the new fishes’ immune systems have recovered to full strength.
We reserve the right to refuse shipment to anyone.
Our livestock is treated with the highest possible care.
We breed and raise a lot of our own stock.
All livestock is non-returnable
All our livestock is quarantined from one week, but up to two months, before selling to make sure they are healthy and strong before they are sold.
As all our livestock deliveries are arranged with you (the customer) prior to dispatch, you must be available to take delivery of the livestock. Failure to take the collection when it arrives via our chosen courier will void any guarantee provided by Abbasy Aquatic.
There are some differences in D.O.A policies for wild caught fish and it will be discussed further before becoming a separate agreement.